Q. Can I pay in Euros?
A. Not at this time. We currently process all payments in GBP. Using the currency selector (located top right in the header of the website) you can toggle between currencies. When you reach the checkout the site will automatically switch your transaction to GBP to process your order.
Q. Why was I asked to enter a password at the end of my web transaction?
A. The first time you place an order online, you enter your billing and shipping details. You are able to save these details into our system by entering a password at the end of your transaction. We do not hold a record of your card details. This means you can recall your billing/shipping details, plus the details of any past transactions online by simply logging in using your email address and the password you chose.
Q. How do I qualify for trade prices?
A. If you buy bulk quantities of our boxes, you get 'trade' prices. Any customer can access these prices on our website here
Q. How do I open a credit account
A. Email firstname.lastname@example.org with the details of the product that you would like to order and your full company details including shipping address . We will run a credit check and on approval offer you a credit account. Please note we only offer credit accounts to customers buying 'trade' quantities of product. You will be required to pay before product is dispatched on your first trade order.
Q. I have previously ordered online, does that mean I have a credit account?
A. No. We have two ordering systems, one is our e-commerce website, the other is our database of credit account customers who order over the phone or via direct email. The website always requires an upfront payment. See above for details on becoming a credit account customer.