|UK Mainland||3+ Working Day|
|UK Mainland||Next Working Day|
Q. How will my order ship?
A. Orders to UK mainland addresses ship for free via EVRI or ParcelForce. You will be notified which at the checkout - it's determined by the size, weight & value of your order.
Q. If my order ships via EVRI can I upgrade it?
A. Small orders which default to EVRI can be upgraded to a ParcelForce Next Working Day service at the checkout. An additional charge will be applied.
Q. What is the cut off time for ParcelForce next working day shipments?
A. Your order must ship via ParcelForce and be placed before 1pm. Orders placed after 1pm will be dispatched on the following working day. Orders placed after 1pm on a Friday will be dispatched the following Monday.
Q. Am I on the UK Mainland?
A. ParcelForce's UK Mainland shipping zone does not include UK highlands and islands and Northern Ireland. An additional shipping charge will be applied when shipping orders to these areas.
Q. I have not received my order what should I do?
A. We will contact you to alert you of any delay in the turnaround of your order. If you have not heard from us and have not received your boxes after a few days, please email firstname.lastname@example.org
Q. My boxes arrived broken what should I do?
A. Email a photo to email@example.com letting us know - we will always replace or refund the value of any boxes broken in UK transit.This excludes 2nds where we will refund the value of the boxes.